FAQ's

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 2 - 3 business days from the time your package arrives back to us for a refund to be issued.

Orders & Returns

1. How much does shipping cost?

We offer free standard shipping to all countries worldwide, with no minimum purchase required. Please see our shipping policy for more details.

2. How long will it take to get my package?

Delivery time depends on your location and the shipping method you choose. We offer free standard shipping worldwide. Standard shipping within Australia usually takes 3 - 5 business days.

International shipping may take longer due to customs processing, please allow an estimated 5 - 10 business days for your package delivery. Once your order is shipped, you will receive a tracking number to keep track of your package's progress. Please see our shipping policy for more details.

3. Do you ship internationally?

Yes, we do offer international shipping to most countries. However, please note that delivery times may vary depending on your location. Customs fees and duties may also apply. Please see our international shipping policy for more details.

4. Can I change or cancel my order after it has been placed?

We strive to process and ship orders as quickly as possible, so changes or cancellations may not be possible once the order has been placed. However, please contact us as soon as possible and we will do our best to accommodate your request.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your package's progress and estimated delivery date. If you have any issues with tracking your order, please contact us and we will assist you.

6. What is your return policy?

We offer a hassle-free return policy for our products. If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please see our return policy for more details.

Payment Information

1. What payment methods do you accept?

We accept most major credit cards, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay. We also accept payments through Afterpay which is a zero interest "buy now pay later" service.

2. Is my payment information secure?

Yes, we take your privacy and security seriously. We use secure SSL encryption to protect your payment information and ensure that it is processed safely and securely.

3. Do you offer financing or buy now pay later options?

Yes, we accept payments through Afterpay which is a zero interest "buy now pay later" service. We also offer promotions and discounts from time to time. Be sure to sign up for our email newsletter to stay updated on the latest deals and promotions.

4. When will my credit card be charged?

Your credit card will be charged at the time of checkout. If there are any issues with processing your payment, we will contact you as soon as possible to resolve the issue.

MAGPro 2 Information

1. What makes your projector unique?

The MAGPro 2 stands out with its cutting-edge UHD resolution, HDR compatibility, and exceptional brightness, ensuring vivid and clear visuals in any setting. It features smart connectivity, compact design, and energy-efficient technology, making it versatile and eco-friendly. The MAGPro 2 offers long-lasting performance and user-friendly interface at an affordable price.

2. How big is the max screen size?

The MAGPro 2 has an impressive 150-inch projection capability.

3. Is it safe to use?

Yes, our projector is safe to use. It features advanced cooling systems to prevent overheating, energy-efficient components to reduce electrical risks, and robust construction to ensure that it operates smoothly and safely.

4. How do I clean the MAGPro 2?

Ensure the projector is turned off and unplugged from the power source. Use a soft cloth slightly dampened with water or a mild cleaning solution to wipe the exterior surfaces.

5. What is the warranty period for the MAGPro 2?

We offer a two-year warranty on our MAGPro 2, covering any manufacturing defects or malfunctions. Please see our warranty policy for more details.

6. Does the MAGPro 2 offer Bluetooth connectivity?

Yes, our projector offers Bluetooth connectivity, allowing you to effortlessly stream audio from compatible devices such as smartphones, tablets, or laptops.

7. Is the MAGPro 2 loud?

Our MAGPro 2 is designed to operate quietly to minimize distractions during presentations or entertainment sessions. With advanced cooling systems and noise reduction technologies, they produce minimal noise levels

8. What apps are available on the MAGPro 2?

The MAGPro 2 comes with a variety of pre-installed apps and offer access to popular app stores, allowing you to download and use a wide range of applications. Some of the available apps include:

Netflix, Amazon Prime Video, Disney+, YouTube, Spotify.

9. Does the MAGPro 2 have built-in speakers?

Yes, our projector comes equipped with high-quality built-in speakers. These speakers are designed to deliver clear and powerful audio, providing an immersive experience without the need for external sound systems. For an even more enhanced audio experience, you can also connect external speakers via Bluetooth or audio ports.

Ordering from ProjectorScene

1. How can I contact customer support?

You can reach our customer support team via email during business hours. Our team is dedicated to providing the best possible customer service and will assist you with any questions or concerns you may have ASAP.

2. Where is ProjectorScene located?

ProjectorScene is based in Sydney, Australia, which is where we ship our orders from.